Prezi FAQ

1. 1. What are the system requirements for using Prezi?

   To use Prezi effectively, ensure your device meets the following minimum system requirements:

   • Web Browser: The latest versions of Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
   • Operating System: Windows 10 or later, macOS Mojave (10.14) or later.
   • Internet Connection: A stable internet connection with a minimum speed of 1 Mbps.
   • Screen Resolution: A minimum screen resolution of 1280x800 for optimal viewing.

   2. How do I troubleshoot playback issues in Prezi presentations?

   If you experience playback issues, try the following troubleshooting steps:

   1. Check Internet Connection: Ensure your internet connection is stable and fast enough.
   2. Browser Compatibility: Make sure you're using a supported web browser and that it’s updated to the latest version.
   3. Clear Cache and Cookies: Clear your browser’s cache and cookies, then reload the Prezi presentation.
   4. Disable Extensions: Temporarily disable browser extensions that may interfere with playback.
   5. Try a Different Browser: If the issue persists, try accessing Prezi in a different browser.

   3. Why is my Prezi presentation not saving?

   If your Prezi presentation is not saving, consider the following:

   • Internet Connection: Check your internet connection; a weak or unstable connection can prevent saving.
   • Browser Issues: Ensure your browser is up to date and compatible with Prezi.
   • Account Issues: Verify that you are logged into the correct Prezi account with sufficient storage space.
   • Browser Settings: Check if your browser settings allow cookies and JavaScript, as these are essential for Prezi functionality.

   4. How can I recover a deleted Prezi presentation?

   If you accidentally deleted a Prezi presentation, you can recover it by following these steps:

   1. Log into your Prezi account.
   2. Navigate to the "Trash" section on your dashboard.
   3. Locate the deleted presentation and select the option to restore it.

   Note that presentations in the Trash are retained for a limited time before permanent deletion.

   5. What file formats can I import into Prezi?

   Prezi allows users to import the following file formats:

   • Images: JPEG, PNG, GIF
   • Videos: MP4, MOV (videos must be hosted on platforms like YouTube or Vimeo for embedding)
   • PDFs: You can import PDF files, but they will be converted into images.

   6. How do I share my Prezi presentation with others?

   To share your Prezi presentation:

   1. Open the presentation you want to share.
   2. Click on the "Share" button in the top right corner.
   3. Choose your sharing options: you can share via link, email, or social media.
   4. Adjust the privacy settings to control who can view or edit your presentation.

   7. Can I use Prezi offline?

   Prezi offers an offline mode for users with a Prezi Next desktop application. You can download the application to create and edit presentations without an internet connection. However, you will need to connect to the internet to sync changes and access online features.

   8. How do I embed a Prezi presentation in a website?

   To embed a Prezi presentation:

   1. Open the presentation you want to embed.
   2. Click on the "Share" button.
   3. Select "Embed" and copy the provided HTML code.
   4. Paste the code into the HTML of your website where you want the presentation to appear.

   9. What should I do if I encounter a "Loading" or "Error" message?

   If you see a "Loading" or "Error" message:

   1. Refresh the Page: Sometimes, simply refreshing can resolve the issue.
   2. Check Server Status: Visit Prezi’s status page or social media for updates on any ongoing outages.
   3. Browser Issues: Clear your browser cache and cookies, or try a different browser.
   4. Contact Support: If the problem continues, reach out to Prezi customer support for assistance.

   10. How can I export my Prezi presentation?

   To export your Prezi presentation:

   1. Open the presentation you wish to export.
   2. Click on the "File" menu.
   3. Select "Export" and choose your desired format (PDF or PowerPoint).
   4. Follow the prompts to complete the export process.