Airship FAQ

1. What should I do if my push notifications are not working?

If your push notifications are not delivering, please check the following:

• Ensure that push notifications are enabled in your app settings.
• Verify your push notification service configuration (APNs for iOS, FCM for Android).
• Check the audience segmentation settings to ensure the intended users are included. If the issue persists, please contact our support team with details about your configuration and any error messages.

2. I can’t access my Airship account. What should I do?

If you are unable to log into your account, try resetting your password using the "Forgot Password?" link on the login page. If you do not receive the reset email, please reach out to our support team with your registered email address for further assistance.

3. I noticed an unexpected charge on my account. How can I get clarification?

If you see an unexpected charge, please contact our billing support team. Include details about the charge and any relevant account information, and we will provide a breakdown and clarification.

4. Can I request new features for the Airship platform?

Absolutely! We welcome feedback and feature requests. Please submit your suggestions through our support ticket system, and our product team will review them for future updates.

5. How can I provide feedback on my experience with Airship?

We appreciate your feedback! You can share your thoughts by submitting a support ticket or using the feedback form available on our website. Your input helps us improve our services.

6. What should I do if my luggage is lost after a flight booked through Airship?

If you experience lost luggage, please contact the airline directly as they handle baggage claims. If you need assistance with your booking or have further questions, feel free to reach out to our support team.

7. How do I troubleshoot billing issues?

For billing issues, check your billing history in your account settings. If you find discrepancies or need assistance, please contact our billing support team with specific details about the issue.

8. Where can I find information about Airship's cancellation policy?

You can find our cancellation policy on our website under the "Policies" section. If you have specific questions, please reach out to our support team for clarification.

This FAQ addresses common issues and inquiries that customers may have based on the ticket examples provided, helping to streamline support interactions.