[Important!] How to Access the New VPN for Secure Remote Access

As part of our ongoing commitment to enhancing our IT infrastructure, we have switched our VPN service provider to Global Security Protect. This change will improve the security, speed, and reliability of your remote access to our company’s network. Below, you’ll find step-by-step instructions on how to access the new VPN.

Step 1: Uninstall the Old VPN Client

Before installing the new VPN client, you must uninstall the old one.

1. Windows Users:
- Go to **Control Panel** > **Programs and Features**.
- Find the old VPN software (e.g., [Old VPN Vendor]), right-click on it, and select **Uninstall**.

2. Mac Users:
- Open **Finder** > **Applications**.
- Drag the old VPN client to the Trash or right-click and select **Move to Trash**.
- Empty the Trash to complete the uninstallation.

Step 2: Download the New VPN Client

1. Navigate to the [New VPN Vendor] download page:
- [Insert Download Link Here]

2. Select the appropriate version for your operating system (Windows, macOS, etc.).

3. Download and save the installer file to your computer.

Step 3: Install the New VPN Client

1. Windows Users:
- Double-click the downloaded installer file.
- Follow the on-screen instructions to install the new VPN client.
- You may be prompted to restart your computer.

2. Mac Users:
- Double-click the downloaded .dmg file.
- Drag the [New VPN Vendor] application to the **Applications** folder.
- Open the application from your **Applications** folder.

Step 4: Configure the VPN Client

Once the installation is complete, you’ll need to configure the VPN with your company’s settings.

1. Open the [New VPN Vendor] client.
2. Click on **Add a new VPN connection**.
3. Enter the following information:
- **VPN Type:** [e.g., IKEv2, SSL]
- **Server Address:** [vpn.companydomain.com]
- **Username:** Your company email or network username
- **Password:** Your network password (same as used for logging into your work computer)

4. Save the configuration.

Step 5: Connect to the VPN

1. Open the [New VPN Vendor] client.
2. Select the connection profile you just created.
3. Click **Connect**.
4. If prompted, enter your username and password again.
5. Once connected, you will see a confirmation message, and the VPN icon will appear in your system tray (Windows) or menu bar (Mac).

Troubleshooting Tips

- If you encounter any issues during installation or connection, please try restarting your computer and repeating the steps above.
- Ensure that your firewall or antivirus software is not blocking the new VPN client.
- If you continue to have problems, contact the IT Help Desk at [[e-mail]] or [IT Support Extension].

Frequently Asked Questions

Q: What do I do if I forget my VPN password?
A: The VPN password is the same as your network password. If you need to reset it, please contact IT Support.

Q: Can I use the new VPN on my mobile device?
A: Yes, the [New VPN Vendor] client is available for iOS and Android. Please visit [Insert Mobile Setup Link] for mobile configuration instructions.

Q: Will the VPN automatically reconnect if the connection drops?**
A: Yes, the new VPN client is designed to automatically reconnect if the connection is lost.

---

Thank you for your attention to this matter. Switching to [New VPN Vendor] will provide enhanced security and a better user experience for all employees. Please ensure that you complete the transition by [insert deadline date].